General Information Management Operating Hours Mondays to Fridays: 9am to 6pm Saturdays: 9am to 1pm Sunday & Public Holidays: CLOSED Wilby Central Address 15 Queen Street, #01-01 Tan Chong Tower Singapore 188537 To have mail/items delivered to you, please change the above address' unit number #01-01 to the unit number you are residing in. For instance, if you are staying in 06-01, please indicate 15 Queen Street, #06-01 Singapore 188537 for your delivery/mailing address. Do inform our reception/concierge if you are expecting an urgent letter/parcel. Contact Details Mainline: (65) 6868 1888 Email: central@tchospitality.asia Internet & WIFI connectivity All Apartments: For the network key/password, please refer to the place card near the desk lamp in your apartment. WIFI is available in all apartments and public areas. Wilby App - Submit Issues & Read Important Notices Tap on the QR code below to download our Wilby App to report any issues & receive the latest Memorandums & Announcements: 💡House Rules💡 Inventory Checks An inventory check will be conducted upon arrival and departure, with the tenant present, to ensure the condition of the room is documented. No Smoking Smoking is strictly prohibited within the premises. Any tenant found smoking will be subject to an immediate fine of $200. Prohibited items Durian, other consumables known to cause strong odors or permanent stains (e.g., mangosteen, dragon fruit), E-cigarettes, vapes, illicit drugs, explosives, flammable materials, weapons, and hazardous chemicals are strictly forbidden on the property. Quiet Hours Please observe quiet hours from 10:00 PM to 7:00 AM to maintain a peaceful environment. Loud music and noise are not allowed during this period. No Pets Pets are not allowed under any circumstances. Room Assignment Room switching among tenants is strictly prohibited. Damages & Theft Tenants are responsible for any damage or loss caused to property during their stay. Visitors Visitors are allowed in the room only after registering at the concierge counter. Stay over guest Tenants must inform the sales or the front office several days in advance if a stayover guest is expected. Valid identification and SG Arrival card copy will be collected upon guest check-in. No Parties & Events No parties or events are permitted in the rooms. Key Cards Please keep your room key card secure. Return it upon checkout to avoid a replacement fee of $20plus prevailing GST. Replacement fees are non-refundable, even if the original key is subsequently found. Room Cleanliness Tenants are expected to maintain cleanliness in their rooms and shared areas. Food waste must be securely disposed of in the designated chute located in the middle corridor near the exit sign. Security Always lock your room when leaving and do not leave valuables or cash unattended. Check-Out Time Check-out is by 12:00 PM sharp. Respect & Conduct Please treat staff and fellow tenants with courtesy and respect. Proper attire is required at all times. Gym/Steam room/Sauna/Jacuzzi Rules Users must adhere to all posted rules and regulations governing these facilities on level 5. Level 5 Wrightia Lounge Use of the lounge is on a first-come, first-served basis. Reservations are not accepted. Furniture must remain in place, and all appliances and lights should be turned off when not in use. Car/Vehicle Parking Parking is available for a fee. Lost & Found Report any lost or found items immediately to the hotel reception. Emergency Procedures Familiarize yourself with emergency exits and procedures. The staircase is for emergency use only. Compliance With Laws Guests must comply with all applicable laws enforced in Singapore. Property Damage Liability Guests are liable for any loss or damage caused by themselves, their visitors, or individuals under their responsibility. Fire Alarm In the event of a fire alarm, please follow the evacuation plan posted on the back of your room door. Sleep Out Notification Guests planning to sleep outside the premises will need to notify security or concierge. Wilby App All tenants are encouraged to download the Wilby App for announcements and updates regarding air conditioning servicing, pest control, and other important information. Thank you for your cooperation in maintaining a safe and pleasant environment at Wilby Central!